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MACRA TIPS CONSUMERS ON MOBILE DATA USAGE

December 20, 2020 / Bester Kayaye
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The Malawi Communications Regulatory Authority(MACRA) says there is need for thorough understanding by consumers on usage of mobile data in the fast paced digital era.

MACRA Deputy Director Thokozani Chimbe made this observation during a panel discussion the institution organised to address consumer concerns on mobile data user experience in the country.

Chimbe said:  “We have been receiving complaints from members of the general public over poor service quality of mobile data from the country’s mobile network providers.”

“In most scenarios, we established that there is information gap between consumers and service providers on how to efficiently utilize some of the mobile handsets among others tools and settings applied to minimize external applications from consuming data.”

She said MACRA will liaise with its technical and economic units to come up with necessary regulatory interventions to address the issue.

Digital Experience Manager at AIRTEL Michael Mang’anda said in its efforts to ensure Internet affordability by many Malawians, the company has recently slashed pay-as-go data pricing by 50% from K30 per megabyte to K15 per megabyte.

Internet remains unaffordable for a majority of Malawians, and studies reveal that even though there has been an improvement on Internet access, from 9.6% in 2016 to 13.1% in 2018, the Internet speed is slow as compared to the global average.

In 2015, the International Telecommunications Union (ITU) findings indicated that on average Malawians use more than $12 (about K8 760) a month on mobile phones, the primary means of accessing the Internet. The report indicated that [at the time] the $12 was more than half of what an ordinary Malawian earned in a month with the minimum wage standing at K15 000.

The latest Malawi Economic Monitor by the World Bank has faulted high taxation as one of the major factors behind exorbitant internet charges in the country.

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